Frequently Asked Questions:

Q- Why do i need a cleaning Service?

   A professional cleaning service frees you up to do the things YOU want to do: spend time with your family, pursue a new hobby, or simply take time for yourself. We understand how busy life can get, and sometimes cleaning just can’t get done. That’s why we're are here! Let Perfect Maids of Richmond do the work you don’t want to do.

Q- What should I expect on my first appointment?

  We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Q- Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

- What if I am not satisfied with my cleaning?
 

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Q- How do I get started?

 

It’s as easy as giving us a call!

The first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate. We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you. Together we will create a work order tailored to your specific requests, and you will be provided with our exclusive Checklist. This is not a contract, but merely another way to guarantee you our consistent and timely service.

Q- Do I have to sign a contract?

 

No. There are no contracts to sign. We are happy to earn your business each time we clean.